Step 1. Make sure your device meets the minimum system requirements for our game (see 'System Requirements'). Then force the game to close (read how to do it on iOS and Android) and restart your device.

Step 2. If that didn't help, check for available software updates for your device and for available game updates in the App Store or Google Play. Install all available updates and restart your device again.

If none of the steps mentioned above helped, please contact our Customer Support.

If you're looking at this on a mobile device, tap on the chat button in the top right corner.

If you're looking at our support pages in a web browser on a PC, you can tap/click 'Contact Us' in the upper right corner.

The more details you are able to give us, the easier it is for us to identify your issue. If possible please tell us exactly what happened, what triggered it, and when it happened. A screenshot can also be very helpful (e.g. receipt of purchase, error message, display issues, typos, etc).

One of our agents will aim to help you out as soon as possible. We are looking forward to hearing from you!